Refund policy

The short version

The College Application Guide is a digital download you receive immediately after payment, so all sales are final and we do not offer refunds.

If something is wrong with your download

If a file will not open, is damaged, or your download link never arrives, email support@thecollegeappguide.com from the address you used at checkout, or include your order number. We will fix it or send it again. We aim to reply within two business days.

Charged twice?

If you were charged more than once for the same order, email us and the duplicate charge will be refunded in full.

Buyers in the EU and UK

At checkout you agree to immediate delivery of the download and acknowledge that, once the download starts, you lose the 14-day right of withdrawal that otherwise applies to online purchases.

Statutory rights

Nothing in this policy limits any rights you have under consumer law in your country. You can ask us for a written copy of this policy at any time.

Chargebacks

If something has gone wrong, please email us first. It is faster than a chargeback, and we will make it right.